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Terms of Service

Last updated 12 October 2026

These terms are the agreement between you and Bonafide Crew ("we", "us") when you use bonafidecrew.com and the Bonafide Crew app. We kept them short and plain. If anything is unclear, write to support@bonafidecrew.com.

What Bonafide Crew is

Bonafide Crew is an online app that helps service businesses get more clients from referral partners, happy clients and their own team. It lets you invite partners, collect referrals and client testimonials, share photos of your work, and make pictures you can post yourself. We never post to your social media accounts.

Your account

  • You must be at least 18 and able to agree to these terms for your business.
  • Give us true information and keep your password private. You are responsible for what happens under your account, including what your team members do.
  • The owner of an account decides who joins it and what they can see.

Free trial, billing and cancelling

  • New accounts get a 14-day free trial. If you cancel before the trial ends, you pay nothing.
  • After the trial, your plan is billed every month, in advance, to the card you gave us, until you cancel. Prices are on our pricing page and are in US dollars.
  • You can cancel anytime in the app. Your plan stays active until the end of the month you already paid for, and then it stops. We do not refund partial months.
  • If we ever change our prices, we will email you at least 30 days before the new price applies to you.
  • Payments are handled by Stripe. We never see or store your full card number.

Your content and your clients' content

Everything you and the people you invite put into Bonafide Crew (names, phone numbers, emails, words, photos, logos) stays yours. You give us permission to store it, show it and process it only to run the app for you, for example to show your testimonials on your own public pages.

You are responsible for having the right to use what you add. In particular:

  • Only share a client's words, name or photos publicly when that client has agreed to it.
  • Only add contact details of people who would expect to hear from you, and only contact them in ways the law allows where you work (for example, rules about text messages and email).
  • Do not upload anything you do not have the rights to.

Things you may not do

  • Use Bonafide Crew for spam, fake testimonials, fake referrals or anything misleading.
  • Upload anything illegal, hateful, or that harms someone's privacy.
  • Try to break into the app, other accounts, or see another business's information.
  • Overload the app on purpose, or copy, resell or rebuild it.

If an account breaks these rules, we may pause or close it. Where we can, we will tell you first and give you a chance to fix it.

Closing your account

You can stop using Bonafide Crew at any time. If your plan ends, we keep everything for 90 days, so you can come back and pick up where you left off, and we email you before that time runs out. After that, or sooner if you ask, we delete your information as described in our Privacy Policy. You can download your photos and information before then.

If we ever stop

We plan to run Bonafide Crew for a long time. If we ever decide to stop offering it, we will email account owners at least 30 days before, stop billing, and give you time to download your photos and information. Any special or locked-in price lasts while you stay subscribed and while Bonafide Crew is offered.

Our part

We work hard to keep Bonafide Crew running, safe and backed up. Still, the app is provided "as is": we cannot promise it will never have a mistake or an outage, or that it will bring you a certain number of clients. To the extent the law allows, we are not liable for indirect losses (like lost profits), and our total liability to you is limited to what you paid us in the 12 months before the problem.

Changes to these terms

If we change these terms in a way that matters, we will email account owners and update the date at the top before the change applies. Continuing to use Bonafide Crew after that means you accept the new terms.

Law

These terms are governed by the laws of the United States. If there is a disagreement, we will first try to sort it out together by email.

Contact

Bonafide Crew, support@bonafidecrew.com